Complaints about dwelling finance to the Monetary Conduct Authority (FCA) got here to 94,844 within the second half of final yr, a fall on the identical interval the yr earlier than.
In line with the newest figures from the FCA, dwelling finance complaints got here to 101,332 in H2 2022, however fell to 91,470 within the first half of 2023.
The section covers fairness launch, impaired credit score, different regulated dwelling finance merchandise, different unregulated dwelling finance merchandise and second and subsequent cost.
Different regulated dwelling finance merchandise was the most important complaints section at 70,387, which is down from 78,418 within the second half of 2022.
This was adopted by different unregulated dwelling finance merchandise at 19,120, a rise from 17,398 in H2 2022.
Complaints round second and subsequent cost took third place at 2,650 within the second half of 2023, an increase from 2,250 in the identical interval the yr earlier than.
Fairness launch accounted for 1,951 complaints, a drop from 2,674 within the second half of 2022.
Impaired credit score made up 714 complaints, which is a fall from 592 in the identical interval the yr earlier than.
1.87 million complaints in monetary providers general
The report said that the variety of complaints per 1,000 merchandise offered got here to 7.27 in H2 2023, a slight enhance on 6.75 in H1 2023 and 6.83 in H2 2022.
In monetary providers general, the FCA obtained 1.87 million complaints, a 1% fall from the prior interval.
Residence finance is considered one of three product teams that skilled an increase in grievance numbers, together with banking and bank cards and investments.
The share of complaints upheld decreased from 61% in 2023 in H1 2023 to 58% in H2 2023.
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